Shipping, Returns & Exchange Policy

At Cowhide Crafts, we take pride in delivering high-quality handcrafted products. Each order is carefully inspected before dispatch. Please review our shipping and return terms below to ensure a smooth experience.

Shipping Policy

• ✔ Processing Time: Orders are processed within 3–7 business days
• ✔ Delivery Time: Estimated delivery timelines vary based on location
• ✔ Shipping Partners: We work with trusted courier services for safe delivery

Shipping Disclaimer:

Once an order is dispatched, responsibility is transferred to the shipping carrier. We are not liable for delays, loss, or damage caused during transit by the courier service.

Returns & Refunds

Return requests must be submitted within 3 days of delivery.

To request a return, email cowhidecrafts@gmail.com within 3 days of receiving your order. Include your order number and the reason for the return. Do not send an item back before receiving return approval and instructions.

• ✔ Returned items must be unused and in their original condition.
• ✔ Custom and made-to-order items are not eligible for return.
• ✔ Customers are responsible for return shipping costs.
• ✔ The return address may vary by shipment. We will provide the correct return address and instructions after reviewing your request.

Refund Process

Once an approved return has been received and inspected, the refund will be issued within 5 business days.

Important Notes

• ✔ Return requests submitted after 3 days of delivery are not eligible.
• ✔ Please contact us before sending any item back.
• ✔ Minor variations in colour, texture, or pattern may occur because our products are handcrafted.

FAQ

How long do I have to request a return?

Return requests must be emailed to cowhidecrafts@gmail.com within 3 days of delivery.

Can I return a custom or made-to-order item?

No. Custom and made-to-order items are not eligible for return.

Who pays for return shipping?

The customer is responsible for return shipping costs.

When will I receive my refund?

After the approved return is received and inspected, the refund will be issued within 5 business days.